Canadian Shipping

• Flat Rate: $20 for orders under $199.
• Free Shipping: Orders $199+ (excluding bikes and oversized/overweight items).
• Yukon & Territories: No flat rate available — contact us for a custom quote.

Orders ship Tuesday–Friday, between 10am–5pm. Weekend orders go out Tuesday.

Bicycle Shipping

• BC, AB, SK, MB: $150 flat rate / $225 for e-bikes.
• ON, QC, NB, NS, PEI: $200 flat rate / $275 for e-bikes.
• Yukon & Territories: No flat rate available — contact us for a custom quote.

International Shipping

• Customers are responsible for all duties and taxes.
• We currently do not ship to the U.S. (hoping to change that soon!).
• For other international destinations, rates vary. Email [email protected] to get a quote.
• International sales are final sale. We cannot accept returns or exchanges on international sales.

Oversized/Overweight Items

Includes wheels, wire bead tires, baskets, trainers, racks, fenders, repair stands, bicycles, and frames. Oversized Shipping rates will appear at checkout.

Receiving Your Shipment

Inspect Before Signing

• Check for visible damage before signing.
• If damaged, note it on all delivery documents and request an ASF (Additional Services Form).
• Once signed, you’re confirming it arrived in good condition.

Concealed Damage

• Keep all packaging.
• Notify us immediately.
• Don’t move the product before inspection.
• Save the inspection report

Returns & Exchanges

Online Purchases: Within 14 days of purchase.

In-Store Purchases: Within 7 days of purchase. If returned within 14 days purchaser will receive in-store credit applied on a gift card.

• Items must be unused, unworn, in original packaging and condition, with receipt.
• Mounted parts (even for fitting) cannot be returned.
• Refunds go back to the original payment method (minus an online processing fee).
• All returns that do not follow the above guidelines are subject to a minimum 20% restocking fee.
• Online returns: A Processing fee of 5% will be applied to all returns. 
• Once the product has been received and inspected by Bike and Brew the appropriate refund or credit will be applied.
• Buyer is responsible for all costs associated with shipping the product back to Bike and Brew.
• International sales are final sale. We unfortunately cannot accept returns or exchanges on international sales. 

No Returns on:

• Sale items
• Gift cards
• Installed parts or accessories
• Apparel or worn clothing
• Bike shorts (for hygiene reasons)
• Special order items

To start a return, CLICK HERE.